Request account & data deletion

Safe Ride lets you delete your account and associated personal data. Choose the method that works best for you.

Delete your account in the app (recommended)

If you still have the app installed, you can delete your account immediately:

Safe Ride Rider app

Open the Safe Ride Rider app and sign in.
Go to Settings.
Tap Delete Account and confirm.

Safe Ride Captain app

Open the Safe Ride Captain app and sign in.
Go to Settings.
Tap Delete Account and confirm.

Cannot access the app?

Email us from the address or phone number linked to your account. We will verify your identity and process your request.

Email deletion request

[email protected]

Data that is deleted

Profile information (name, email, phone number, photo)
Account credentials and authentication tokens
Wallet balance records and saved preferences
Captain verification documents (for drivers)
Push notification identifiers

Data that may be retained

We may keep certain records when required by law or for legitimate business purposes, such as:

Completed ride history and trip records
Payment, invoice, and financial transaction records
Records needed to resolve disputes, fraud investigations, or legal requests

Processing time

In-app deletion: processed immediately after you confirm.
Email requests: processed within 30 days after we verify your identity.